Help Desk Management Training and Seminars

Customer Service

Help Desk Management Training Classes Creating and managing a first rate help desk infrastructure and team
Some important terms: customer care, customer service, customer support, help desk, helpdesk, technical support customer service, customers and service.
Help Desk Management Training Seminars and Classes
From Online Training Directory
Certified Help Desk Professional Online on-line e-learning cbt (computer based)study at homecourseware This online course is a practical alternative for busy customer support professionals.  more...
From DW Associates Pte Ltd
Managing Customers Relationship through customization and personalization instructor led traininggroup study and discussionworkshop / seminartrain the trainer Managing Customers Relationship through customization and personalization Maximizing business performance and unleashing creativity Seminar Introduction Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain. This  more...
From BMC Software, Inc
BMC Remedy AR System 75 Foundation - Part 1 WBT instructor led trainingon-line e-learning cbt (computer based)self directed This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop  more...
BMC Remedy AR System 75 Foundation - Part 2 This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop  more...
BMC Remedy ITSM 75 Administering - Part 1 WBT on-line e-learning cbt (computer based)self directed This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices  more...
BMC Remedy ITSM 75 Administering - Part 2 This course provides BMC Remedy ITSM 7. 5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop  more...
From International Center for Etudes
Customer Service group study and discussioncoursewarebookworkshop / seminartrain the trainer The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers. Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones The certificate objectives is to  more...
From Hawk Associates
Customer Service for Technical Support Professionals instructor led training Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective  more...
From Executive Edge Training Centre
Customer Service Strategy Systems EGTL 021 Executive Edge Management training is for senior managers and proprietors. It helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors. This training course is designed to equip managers and business proprietors with everything they need to develop an effective  more...
Advanced Secretarial and PA Course CODE EGTL 043 This course aims to provide a comprehensive set of Secretarial and PA training thereby providing the student with a full range of secretarial skills and MS Office training to greatly enhance job options. This course provides the student with the sound knowledge base and real practical ability to perform effectively in a PA or Secretary Role. It also aims to provide full job readiness for  more...
Executive PA or Executive Assistant Course CODE EGTL 045 This course is for people training to become Executive PA's and will provide full job readiness. This course will provide the student with a sound knowledge base and the real practical ability to perform effectively in an Executive PA or EA (International) role. Aimed at full job readiness for graduates to move directly into suitable Executive PA or EA roles. The main course is live and  more...
Professional Receptionist Course- CODE EGTL 048 The title "receptionist" is attributed to the person who is specifically employed by an organisation to receive or greet any visitors, patients, or clients and answer telephone calls. Being the Face of the Organization - first impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window  more...
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