Customer Service Training and Seminars

Customer Service Training Classes Learn how to keep clients and customers coming back with great customer service.
Some important terms: customer service, customers and service.
Customer Service Training Seminars and Classes
From Online Training Directory
Dealing with Difficult Customers on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...
How To Master Customer Service on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important, difficult  more...
How to Serve Your Customer on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course explores how to create better customer service in a variety of atmospheres and locations. This course explores how to create better customer service in a variety of atmospheres and locations. The course works for the beginning worker or management level.  more...
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Client or Customer Care instructor led trainingon-line e-learning cbt (computer based)self directed By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4.  more...
Managerial Facilitation of Value-Added Customer Service Excellence Course instructor led trainingon-line e-learning cbt (computer based)self directed ...CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line Staff  more...
Extreme Client or Customer Care instructor led trainingon-line e-learning cbt (computer based)self directed Objectives By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal  more...
From Taylor Performance Solutions, Inc.
Customer Service Training Skills instructor led training This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...
Communications and Customer Relations instructor led training ...customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...
From Business Coach Philippines
Customer Service Training Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.  more...
Customer Service Training for Drugstores Sustaining your drug store business has many challenges due to evolving customer behavior, influx of drug store chains, dirty tricks of your competitors, staff issues, dispensing MDa ™s and laws governing the Pharmaceutical industry. This seminar provides innovative methods to create customer-centered growth for your drug store.  more...
How to Handle Difficult Customers OVERVIEW: The seminar focuses on the special techniques of managing customers who are problematic to handle. Ways, not only to satisfy their complaints, but also to convert them into loyal customers will be presented.  more...
From Corporate Learning Institute
Build A Cabana Learn and play at the same time! This is a customer service competition that requires your group to build a beach cabana which serves your choice of drinks and food. The activity is great for giving your group the opportunity to put their customer service skills into action. Groups build their cabanas and compete against each other to see who has created the best food, drinks, and customer  more...
From Business Coach Philippines
Effective Communication Skills Training Overview Lack of communication skills has caused more problems than any single skill. Objectives a To improve onea ™s ability to accurately and clearly transmit his/ her message to the intended audience in the most effective and acceptable manner possible. a To better understand messages from other persons. a To see actual applications of the principles of effective  more...
Competitive Selling Techniques OBJECTIVES: a To understand the nature of sales and the sales process a To professionally represent your business or company to corporate and individual customers a To apply effective and powerful sales techniques to produce sales and create loyalty among customers.  more...
Telemarketing Techniques The issue for Telemarketers is how to effectively use cold calling to develop brand relationships and sell products. Many marketers seem lost, and one of the reasons is that they have not learned the proper techniques to do so.  more...
From Xpertalent
Complaints handling instructor led trainingworkshop / seminar The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it  more...
Customer Loyalty and Retention Program instructor led traininggroup study and discussionworkshop / seminar During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to  more...
From Learn Skills
Customer Service and Consulting on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.  more...
Managing Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareself directed ...customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the  more...
From Xpertalent
The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...
Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...
Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...
Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...
Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...
Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...
From Kenvision Techniks Ltd
Receptionists Training instructor led traininggroup study and discussioncoursewareworkshop / seminar As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role. Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This  more...
From Meirc Training and Consulting
The Customer Service Mindset instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...
Customer Service Excellence: How to win & keep customers instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...
From H2 Training & Consultancy Ltd
Customer Service instructor led traininggroup study and discussionworkshop / seminar ...customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...
From kssinfotech
SKILL DEVELOPMENT TRAINING PROGRAMMES SKILL DEVELOPMENT TRAINING PROGRAMMES GENERAL REPAIR TECHNOLOGY OF ALL TYPES OF PCBS, PWBS A)ELECTRONICS (SMT) RESISTOR, CAPACITORS, COILS, TRANSISTORS, MOSFETS, VRMS, TRANSFORMERS 2)SOLDERING OF ELECTRONICS COMPONENTS 3)DESOLDERING OF DAMAGED ELECTRONIC COMPONENTS 4)TYPES OF IC'S INTEGRETED CHIPS 5)SMD COMPONENTS AND ITS REPLACEMENT 6)BGA, BALL GRID ARRAY IC'S REPLACEMENT B)COMPUTER  more...
From Corporate Training Services
Customer Relations instructor led traininggroup study and discussion This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours — pleasant, angry, passive, or reluctant. The workshop covers the following: The Psychology of Customer Relations Understanding Your Communication  more...
From Corexcel
Six Sigma Green Belt Exam Prep Course The Six Sigma Green Belt Exam Prep Course is an online course designed to help project managers develop their skills for leading teams and support black belt managers. This course also includes access to the green belt certification exam.  more...
From Pitman Training Centre Notting Hill
Communication At Work If you're unsure about your English in an office environment, this is the course for you! Only 175. 00! In approximately 6 hours of study time, you'll relearn basic points of English grammar including the correct use of the apostrophe and subject and verb agreement; how to handle yourself on the phone including how to deal with difficult people; how to communicate through body language  more...
From Cosensa Learning & Development Ltd
Managing Excellent Customer Service ... customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it effectively to the workforce. Contents: Customer focus from the customera ™s perspective What is good service  more...
Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...
From Serebra Learning Corporation
Customer Service : Why Care for Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...olatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand  more...
Customer Service : Who are your Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...olatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand  more...
Customer Service : Preparing for Customer Contact on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...olatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you prepare  more...
Customer Service : First Impressions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...olatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions last...and last  more...
Customer Service : CARE Brain-teasers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...olatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an opportunity  more...
Customer Service : Handling Customer Complaints on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to  more...
Customer Service : Handling Angry Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer who's complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with angry customers and diffuse the tension. It will help you to take a  more...
Customer Service : CARE for your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...olatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the mnemonic  more...
e-Business Part 7: Satisfying the Customer on-line e-learning cbt (computer based) This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers.  more...
Excellence in Service: Fundamentals for Managers on-line e-learning cbt (computer based) In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards.  more...
Excellence in Service: Fundamentals for Employees on-line e-learning cbt (computer based) Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied.  more...
Excellence in Service: Providing Superior Customer Service on-line e-learning cbt (computer based) In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints.  more...
Excellence in Service: Working with Upset Customers on-line e-learning cbt (computer based) In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress.  more...
Excellence in Service: Communicating with Your Customers on-line e-learning cbt (computer based) In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively  more...
Excellence in Service: Establishing Service Standards on-line e-learning cbt (computer based) In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards.  more...
Excellence in Service: Building a Customer Service Team on-line e-learning cbt (computer based) In Excellence in Service: Building a Customer Service Team, participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and empower employees and how to reinforce and recognize desirable behavior.  more...
Excellence in Service: Creating Customer Loyalty on-line e-learning cbt (computer based) In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.  more...
Customer Relationship Management Implementing CRM on-line e-learning cbt (computer based) Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone  more...
Customer Relationship Management eCRM on-line e-learning cbt (computer based) Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an  more...
The Professional Teller: Providing Customer Service on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and nonverbal communication in  more...
The Professional Teller: Handling Customer Accounts on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take  more...
Customer Care: The Value of Customer Care on-line e-learning cbt (computer based) Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy  more...
Customer Care: You Make the Difference on-line e-learning cbt (computer based) Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer  more...
Customer Care: Who is the Customer? on-line e-learning cbt (computer based) Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job  more...
Excelling at Customer Care: Customers Define Success on-line e-learning cbt (computer based) Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that  more...
Excelling at Customer Care: Recognize Critical Moments on-line e-learning cbt (computer based) Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's  more...
Communicating with Customers: Service Face to Face on-line e-learning cbt (computer based) Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful  more...
Rising to the Customer Challenge: Turn Complaints into Delight on-line e-learning cbt (computer based) Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's  more...
Rising to the Customer Challenge: Engage Difficult Customers on-line e-learning cbt (computer based) Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care  more...
Introducing Contact Centers Customer Response Etiquette on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 1 on-line e-learning cbt (computer based) This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 2 on-line e-learning cbt (computer based) This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
e-Business Part 7: Satisfying the Customer on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers.  more...
From Publimaks International
STRATEGIC CUSTOMER SERVICE MANAGEMENT Training in Dubai, 09 - 13 November 2014 instructor led traininggroup study and discussionworkshop / seminar ...Customer Service Management DURATION & DATES 5 (five) days, 09 a 13 November 2014 VENUE Novotel Deira City Centre Dubai or JW Marriott Dubai, UAE PROGRAM OBJECTIVES This program is designed to enable participants to better: () Understand the concept of Strategic Customer Service Management () Approach on how to make changes in their organization to drive customer satisfaction  more...
From 4 Hour Training
Customer Service Excellence instructor led trainingworkshop / seminartrain the trainervideo based,accelerated learning ...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish  more...
Keeping Your Customers Through Superior Customer Service instructor led trainingvideo based,accelerated learning Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways  more...
Excellent Customer Service Over The Phone instructor led traininggroup study and discussionworkshop / seminarvideo based,accelerated learning For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...
Dealing with The Angry Customer instructor led trainingvideo based,accelerated learning Please contact us for more information.  more...
From Honig IdeaGuides
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminar ...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine  more...
From International Career Institute
Executive Secretarial Course The ICI executive secretarial and personal assistant course has been designed in conjunction with industry representatives and helps you learn the skills you need to succeed quickly and conveniently. - Fast track your career as a executive secretary or personal assistant (PA) - Learn the inside secrets of how to become a executive secretary or PA pro in months not years! - Study a executive  more...
From The Customer Service Training Institute
Self Study Customer Service Training Course study at homeself directede-book ...Customer Service Training Institute, a provider of self study customer service training materials, has a 6 manual self study program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales. This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution,  more...
Customer Service Training Certificate Program ...Customer Service Training from Basic fundamentals through advanced skills, this complete course offers a single source for all your customer service needs. Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit. Upon successful completion of the program and the passing of a short  more...
Corporate Group Customer Service Training study at homeself directede-book ...For companies or large groups who wish to provide quality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program! Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced  more...
Customer Service Training for Service Technicians Certificate Program ...Customer Service Training Institute, an online provider of quality Customer Service Training materials, has developed a Customer Service training program that focuses on the role of the service technian and his or her relationship with the customer. It often has been said that in addition to fixing the equipment, you also need to repair the customer as well. Since any time something breaks  more...
From Last Minute Training
We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser:  more...
Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.  more...
Client Care Representative CCR Certified Training Program 2 Days ... their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering  more...
From Mateffy & Company
Delivering Gracious Service Training Workshop instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer In todaya ™s competitive markets, differentiating your brand by providing high quality service is the key to keeping existing customers and attracting new ones. Extending consistently excellent service also builds a direct road to improved bottom line results. So, is there a different way to look at helping your customers and will it build a culture of world-class service?  more...
Staying Service Motivated Training Workshop instructor led traininggroup study and discussionworkshop / seminartrain the trainer One of the most difficult tasks in our professional lives is staying focused on serving customers. Even the best employees can become frustrated and stressed by the constant needs of callers/ customers. When that stress is added to other demands of the job, it can quickly become demotivating. In the Staying Service Motivated Workshop, service professionals develop a plan for staying motivated  more...
From Newleaf Associates
Customer Service workshop / seminar With customer expectations ever increasing and competition getting stiffer, it has never been more important for businesses to give excellent customer service. This practical one day course will equip participants with a valuable range of skills and techniques that will enable them to rise to the challenges. The course also provides a useful means of discussing and evaluating current approaches to  more...
From DW Associates Pte Ltd
Dare to be different Be enthusiastic Keep doing it CONNECTING Amazing CREATIVE THINKING TO ENTREPRENEURIAL LEADERSHIP Seminar Introduction ==================== Do you have a great idea? Today, the real, long-term competitive edge is the ability to have great ideas. Not merely that, it is the ability to keep having them as the competition innovates to respond to your moves. Creative and ideas are not an option for companies any more.  more...
From Life Link Training Institute
Motivational Interviewing Update This is Motivational Interviewing updated to the 3rd edition text copyrighted 2013.  more...
From Mobile Technical Institute
Customer Service Esentials instructor led traininggroup study and discussion ...customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key factors in  more...
From Modulus
Creative Requirements Gathering Training from Modulus Training instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab This is not your traditional requirements gathering course that only focuses on writing heavy use cases! This course focuses on how to effectively and efficiently gather user requirements using creative and powerful techniques. You will learn by practicing how to use fun facilitation activities to gather the "breadth" of user requirements up front and catch the usually 'missing' ones. You will  more...
From Business Management Training Group Ltd
Advanced Certificate in Customer Service Excellence ACCSE instructor led traininggroup study and discussioncoursewarebookworkshop / seminar ...Customer service is, to customers, one of the most visible and significant aspects of their perceptions of the organisation. It will shape their opinions and will often be the differentiator even above pure price. For customers the quality of customer service determines whether to buy, and particularly whether to remain a customer. Customer service matters because everybody in every  more...
From Courage Speaks, LLC
Delivering Exceptional Customer Service as a Team ...and without the use of scripts or other out-dated tools. Customer service success is critical to business, but it takes all departments working together to make that happen. Through this innovative program, you can create seamless service. Get departments working together to create the best service outcomes. Participants will learn how to work with each other as customers while providing  more...
From Dan Sakimoto, Corporate Learning Consultant
Building Your Telephone Relationships instructor led traininggroup study and discussioncoursewareworkshop / seminar The telephone is an essential tool in todaya ™s business environment. It is a primary mode of communication, yet it is often the most misused connection. Good telephone usage cannot be assumed or taken for granted. It is however, a professional skill that can be learned. The purpose of this course is to optimize the quality of telephone communications for those whose job responsibilities  more...
From Multidimension Training & Consulting
Sales 101 instructor led traininggroup study and discussion We offer 'Sales 101' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. Kamal Kenny is a trainer and consultant, specializing in customer service, communication skills and stress management. He has given many training workshop throughout the country and have conducted teambuilding workshops for both working class and adolescents.  more...
From Trimitra Consultants
Advanced Customer Service Management instructor led traininggroup study and discussionworkshop / seminar ...ants to better: * Understand the concept of Effective Customer Service Management * Approach on how to make changes in their organization to drive customer satisfaction toward customer loyalty. * Manage the implement Effective Customer Service strategies & plans PROGRAM CONTENT * Concept of Effective Customer Service Management * The evolution of Customer Service Management *  more...
Customer Service Management Audit instructor led traininggroup study and discussionworkshop / seminar ...Customer Service Management Audit DURATION 2 days PROGRAM OBJECTIVES After attending participants will be better able to effectively and efficiently conduct a comprehensive and meaningful CS management audit PROGRAM CONTENT () CSM audit overview () CSM audit planning & preparation () CSM audit methodology & tools () CSM audit data identification () CSM audit data collection,  more...
From PTR Training
World Class Customer Service instructor led traininggroup study and discussionworkshop / seminar ...customer service is critical for success. Today, all employees are customer service representatives, and virtually everything you do affects the name and reputation of your organization. This course will teach you how to exceed your customersa ™ expectations. Youa ™ll learn how to anticipate customer needs and make high-impact decisions that will keep your customers coming back for  more...
From Opt2xl Ltd
Mastery in Customer Service Excellence - October 19th & 20th 2013 Come and join us for this 2 day course in developing a mastery and excellence in customer service for your organisation on the 19th & 20th October 2013 Customers are the lifeblood of your company, so why settle for anything less than total excellence when providing your services? The investment for this training is 397, if booked more than two months in advance you qualify for the special  more...
From Dan Sakimoto, Corporate Learning Consultant
Creating Superior Service instructor led traininggroup study and discussioncoursewareworkshop / seminar Quality customer service is a key component of what can set your company apart from its competition. This program focuses on the importance of establishing and maintaining exceptional customer service for todaya ™s business professional. Attendees will learn how to identify and enhance the skills necessary to continually exceed customer expectations and develop long-term customer  more...
Customer Service Professionalism instructor led trainingcoursewareIndividual exercises ...customer service expert. A condensed version of our a Creating Superior Servicea workshop, this webinar focuses on how to identify and enhance the skills necessary to meet and exceed customer expectations and develop long-term customer relationships. Topics: a Identifying your Cycle of Service a Identifying & exceeding customer expectations a Service recovery and challenging  more...
Do you teach Customer Service ?
Custom Search
tcw11-v473M-12/12/17-00:55:01-()[B]-[B]-[A]